Terms of Service

Effective Date: September 30, 2026

These Terms of Service (the "Terms") form a legally binding agreement between you ("Member," "you," or "your") and Hollis Health LLC, a Texas limited liability company ("Hollis Health," "Company," "we," "us," or "our"), governing your access to and use of our consultations, memberships, facilities (if and when made available to you), digital platforms, and related services (collectively, the "Services").

BY ENROLLING, ACCESSING THE SERVICES, OR CLICKING OR SIGNING AN ACCEPTANCE, YOU AGREE TO THESE TERMS AND TO ANY POLICIES OR SIGNED MEMBERSHIP DOCUMENTS THAT THEY INCORPORATE. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

These Terms are intended to work together with the signed Membership Agreement, the Privacy Policy, the Health Data Privacy Notice, and the Cancellation and Refund Policy. If there is a conflict between these Terms and your signed Membership Agreement on a specific commercial point such as your tier, contract length, pricing, or add-ons, the signed Membership Agreement controls for that point.

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1. Description of Services

Supplements and all other physical products are currently unavailable from Hollis Health. They are not included in memberships or available as add-ons. Any future availability will be announced separately. Existing purchase records and applicable support or refund rights remain available.

Hollis Health provides a membership-based wellness and health optimization program that may include some or all of the following categories of services, depending on your signed Membership Agreement, elected tier, approved add-ons, and availability. Hollis Health does not provide medical care, does not arrange medical care, and does not include medical visits, laboratory testing, imaging, or prescribing in any membership.

1.1 Wellness Programming. Personal training, fitness programming, recovery protocols, habit coaching, education, and related wellness support.

1.2 Nutrition and Lifestyle Support. Nutrition guidance, meal logging, behavioral coaching, and general lifestyle support intended for wellness purposes.

1.3 Recovery Modalities. Access to modalities such as infrared sauna, cold water immersion, and red light therapy, where offered and where you have completed all required screening, waiver, and facility procedures.

1.4 Digital Tools. Access to our mobile application, member portal, dashboards, scheduling tools, messaging features, and related digital services.

1.5 Independent Provider Referrals and Record Display. Referrals, made at your request, to independently licensed physicians, laboratories, imaging providers, pharmacies, and other third parties of your choosing, and display and organization of records that you choose to share with us from those providers, where applicable. A referral consists of a name and contact information only. Hollis Health does not select your provider on your behalf and does not transmit clinical history or findings in connection with a referral.

1.6 Sponsored Third-Party Testing Benefit. Certain coaching memberships, including Hollis Executive and the public Health Coaching membership, include a sponsored membership in a biomarker testing program run by an independent third-party health-testing company (currently Function Health). Hollis Health sponsors that membership at its own expense and without separate charge, as a perk of the coaching service. The fee you or your sponsor pays is for Hollis Health's coaching services. No part of it is a charge for, or a resale of, the testing membership, and Hollis Health may change or discontinue the sponsored program without changing the fee.

The testing account is yours, established in your name and governed by that company's own terms and privacy practices. That company and its own independent licensed clinicians order, arrange, and perform the testing, review your results and flag issues, and contact you about any critical result. Following up with your own primary care provider about your results is your responsibility. Hollis Health coaches do not diagnose, do not interpret laboratory results as medical advice, and do not act as medical providers. Hollis Health does not select your test panel, does not arrange or schedule your specimen collection, does not receive your results from that company, and has no access to your account with that company. Hollis Health's sponsorship of the membership does not make Hollis Health the provider of, or responsible for, any testing, laboratory, or clinical service. The testing program is not available where that company does not operate (currently Rhode Island, Hawaiʻi, and Puerto Rico).

You may choose to share your results with your Hollis Health coach by exporting them yourself from your own account and giving your written consent. If you do not, Hollis Health does not receive them. Hollis Health then displays and organizes what you share and may use it as non-clinical context for your training, nutrition, and recovery programming. If an employer sponsors your membership, your employer never receives your results or any other health information.

1.7 No Medical Services Included. No membership tier includes a medical visit, a clinician consultation, laboratory testing ordered by Hollis Health, imaging, or a prescription. Any medical, laboratory, imaging, or pharmacy service you obtain is obtained from an independent provider of your own choosing and is billed separately by that provider unless your signed Membership Agreement expressly states otherwise.

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2. Important Medical and Regulatory Disclosures

2.1 Hollis Health Is Not Your Physician. Hollis Health is not a hospital, physician practice, emergency service, or licensed medical clinic. Hollis Health does not itself diagnose disease, prescribe medication, provide medical treatment, or order, select, schedule, coordinate, or interpret laboratory testing or imaging.

2.2 Independent Clinical Providers. Any physician, laboratory, imaging provider, pharmacy, or other clinical provider you engage — including any provider you are referred to and any provider engaged through a third-party testing program whose membership Hollis Health pays for on your behalf — acts in its own licensed capacity and remains independently responsible for its own clinical judgment, legal compliance, and patient documentation. No such provider is an agent, partner, employee, or affiliate of Hollis Health, and Hollis Health does not supervise, direct, or review the services any such provider renders.

2.3 No Emergency Services. The Services are not intended for emergency use. If you believe you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency room immediately.

2.4 Wellness Tools, Not Medical Devices. Our digital tools are intended to support wellness engagement and information display, including display of records you choose to share with us from independent providers. They are not a substitute for physician judgment or emergency care.

2.5 Consult a Qualified Clinician. You should consult a qualified licensed clinician before starting a new exercise program, recovery modality, supplement regimen, major nutrition change, or any activity that may affect your health.

2.6 No Review or Monitoring of Shared Records. Hollis Health does not review or monitor records you share with us for urgent, abnormal, or clinically significant findings, and has no duty to identify, flag, interpret, or notify you or any other person of any finding. You must rely on the provider who ordered the testing or rendered the care.

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3. Eligibility and Account Responsibilities

3.1 Adult Use. Memberships are intended for adults unless Hollis Health expressly offers a separate minor-access workflow with additional consent and documentation requirements.

3.2 Accurate Information. You agree to provide accurate, current, and complete information and to update it when needed.

3.3 Security of Credentials. You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account.

3.4 Compliance With Policies. You agree to comply with applicable laws, facility rules, safety instructions, and all policies incorporated into these Terms.

3.5 No Misuse. You may not misuse the Services, including by sharing credentials, bypassing billing obligations, harassing personnel, scraping data, or accessing systems or records that are not yours.

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4. Membership Structure and Commercial Terms

4.1 Signed Membership Agreement Controls. Your signed Membership Agreement controls your elected membership tier, term, pricing, add-ons, included benefits, payment method authorization, and any separately billed services.

4.2 Not Every Service Is Included in Every Membership. Public descriptions of the Services describe the Hollis Health program generally. The exact mix of included services varies by signed membership package. No website copy, sales conversation, deck, or marketing material overrides the written commercial terms in your signed Membership Agreement.

4.3 Third-Party Clinical Charges. Laboratory testing, imaging, clinician consultations, prescriptions, and other third-party clinical services may be billed separately by the applicable third party unless expressly included in your signed Membership Agreement or written package summary. Where Hollis Health pays for a third-party testing membership on your behalf as a benefit of your tier, that sponsorship covers only the subscription fee Hollis Health has agreed in writing to pay; any other service, product, or fee that the third party bills to you remains your responsibility.

4.4 Payment Authorization. You authorize Hollis Health and its payment processor to charge your approved payment method for amounts due under your signed Membership Agreement, including recurring membership charges, approved service add-ons, taxes where applicable, late fees where lawful, and other authorized amounts.

4.5 Auto-Renewal. If your signed Membership Agreement includes auto-renewal, renewal will occur in accordance with that agreement and applicable law. Hollis Health may provide reminder notices as described in the signed agreement or applicable policy.

4.6 Failed Payments and Suspension. If a payment fails, we may retry the charge, contact you for updated payment information, suspend access to some or all Services, or pursue other remedies allowed by your signed agreement and applicable law.

4.7 Employer-Sponsored Memberships. If an employer (your "sponsor") pays Hollis Health for your coaching membership, your signed Sponsored Member Terms govern the sponsored membership, and references in these Terms to your signed Membership Agreement mean those Sponsored Member Terms. In summary:

• Your sponsor pays for your sponsored plan under its own agreement with Hollis Health. Your sponsor is not a party to your membership and does not direct your coaching.
• Your sponsor can see only your enrollment information (name, work email, plan, enrollment status, and related dates) and program-wide totals that do not identify anyone and are not reported when fewer than five (5) members are active. Your sponsor never sees your health information, coaching content, attendance, add-on purchases, or any result. Section 4.9 of our Privacy Policy describes this in full.
• Add-ons you choose are billed only to your own payment method and are governed by the terms shown before you confirm them.
• When your sponsorship ends, your sponsored access continues through the end of that calendar month. You may then continue coaching at your own expense on the terms offered to you, or let your coaching access end.
• Sponsored coaching is non-clinical coaching, subject to Sections 1.7 and 2 of these Terms, and participation is voluntary.
• Where your sponsored plan includes a sponsored testing membership (Section 1.6), it is offered to you as an employee only, not to family members or dependents, at no cost to you, and your sponsor never receives your results. Your sponsor may treat that benefit as part of its own employer health plan, and any plan notices come from your sponsor.

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5. Assumption of Risk and Separate Waivers

Physical activity, training, recovery modalities, supplement use, and health-related services involve risk. Your participation is conditioned on your completion of the separate waiver, screening, and consent documents that Hollis Health requires for the applicable activities.

Those separate documents may include a liability waiver, informed consent, communications consent, and other safety-related or legal acknowledgments. If you do not complete required documentation, Hollis Health may refuse or suspend access to the affected Service.

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6. Intellectual Property

6.1 Company Property. The Services, software, content, branding, programs, frameworks, and other materials provided by Hollis Health are owned by Hollis Health or its licensors and are protected by intellectual property laws.

6.2 Limited License. Subject to these Terms and your payment and compliance obligations, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use.

6.3 Restrictions. You may not copy, reverse engineer, resell, sublicense, or commercially exploit the Services or related materials without our prior written consent.

6.4 User Submissions. If you submit content to us, you grant us the limited rights reasonably necessary to host, process, display, transmit, and use that content to provide and improve the Services, subject to our Privacy Policy and applicable law.

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7. Disclaimers

7.1 No Guarantee of Outcome. We do not guarantee weight loss, lab improvement, symptom improvement, performance gains, medical outcomes, insurance savings, or any other specific result.

7.2 Services Provided "As Available." To the fullest extent permitted by law, the digital portions of the Services are provided on an "as available" basis. We do not guarantee uninterrupted or error-free operation.

7.3 No Advice Beyond the Scope of the Service. Nothing in the Services is intended to replace independent medical, legal, tax, or financial advice.

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8. Limitation of Liability

To the fullest extent permitted by applicable law:

• Hollis Health is not liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to the Services;
• Hollis Health is not responsible for acts, omissions, diagnoses, treatment decisions, or billing determinations of independent third-party providers;
• Hollis Health's aggregate liability for claims arising out of these Terms or the Services will not exceed the greater of: (a) the amounts you paid directly to Hollis Health in the three (3) months preceding the event giving rise to the claim; or (b) any minimum amount that must be preserved under applicable law.

Nothing in these Terms limits liability that cannot be limited under applicable law.

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9. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Hollis Health and its affiliates, managers, officers, employees, contractors, agents, successors, and assigns from third-party claims arising out of your unlawful conduct, misuse of the Services, breach of these Terms, fraudulent chargebacks, or infringement of third-party rights.

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10. Termination

10.1 Termination by You. You may cancel your membership or other Services in accordance with your signed Membership Agreement and the Cancellation and Refund Policy.

10.2 Termination by Hollis Health for Cause. We may suspend or terminate access if you materially breach these Terms or related policies, engage in harassment or abusive conduct, threaten safety, misuse the platform, engage in fraud, or fail to cure a payment default where cure is required.

10.3 Termination by Hollis Health Without Cause. Where permitted by your signed agreement, Hollis Health may terminate the relationship on advance written notice. If we terminate a membership without cause, any refund obligations are governed by your signed agreement and the Cancellation and Refund Policy.

10.4 Survival. Provisions that by their nature should survive termination will survive, including payment obligations, dispute resolution, intellectual property protections, indemnification, and limitations of liability.

10.5 Effect of Termination on Sponsored Third-Party Memberships. If your Hollis Health membership ends for any reason, Hollis Health's payment of any sponsored third-party subscription on your behalf ends with it. Your account with that third party is your own and remains open under that company's terms unless you cancel it directly with that company. The Cancellation and Refund Policy governs the treatment of that benefit on cancellation.

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11. Dispute Resolution

11.1 Arbitration. Except where prohibited by law or where a signed agreement provides otherwise, disputes arising out of or related to the Services shall be resolved by binding arbitration on an individual basis.

11.2 Forum and Rules. Arbitration will be conducted before the American Arbitration Association under the rules applicable to the dispute type, and may be conducted in Bexar County, Texas, or by remote means where appropriate.

11.3 Small Claims and Injunctive Relief. Either party may bring an individual claim in small claims court if eligible. Either party may seek temporary or injunctive relief in court to protect confidential information, intellectual property, account security, or other rights requiring immediate relief.

11.4 Class Action Waiver. To the fullest extent permitted by law, disputes must be brought on an individual basis and not as a class, collective, coordinated, or representative action.

11.5 Opt-Out. If a signed agreement or notice gives you an arbitration opt-out right, you must exercise it in the manner and within the time stated there.

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12. Texas Membership Disclosures

If your membership is governed by Texas health-spa law, your signed Membership Agreement and any applicable addendum will include the disclosures, cancellation rights, and notices applicable to your program and the facility status at the time of sale.

Nothing in these Terms waives any non-waivable consumer protection rights that apply to you.

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13. Chargebacks and Payment Disputes

If you believe a charge is unauthorized or incorrect, you agree to contact Hollis Health first so that we can investigate and attempt to resolve the issue promptly.

This provision does not waive any non-waivable consumer rights. However, frivolous, abusive, or bad-faith chargebacks may constitute a material breach of these Terms and of your signed Membership Agreement.

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14. Changes to the Services and Terms

Hollis Health may change the Services, features, vendors, facilities, pricing for future terms, policies, or these Terms from time to time. Material changes will be communicated in a manner reasonably calculated to provide notice, and any change subject to additional legal requirements will be handled in accordance with those requirements.

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15. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles, except to the extent superseded by federal law or non-waivable consumer protection law.

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16. Hollis Workouts In-App Purchases

Hollis Workouts is a Hollis Health strength-training app offered through the Apple App Store and Google Play. Subscriptions and one-time purchases in Hollis Workouts are sold, billed, renewed, cancelled, and refunded by Apple or Google under their terms, and are separate from any Hollis Health membership.

"Lifetime" means the lifetime of the Hollis Workouts product. A Hollis Intelligence Lifetime purchase is a one-time payment that unlocks the Hollis Intelligence tier in Hollis Workouts, including features later added to that tier, for as long as Hollis Workouts is offered. It is specific to Hollis Workouts and does not include other Hollis apps or any future suite-wide subscription. It is non-transferable and is subject to the App Store or Google Play refund policy under which it was purchased.

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17. Contact Information

For legal notices, contract questions, or general support, contact:

Hollis Health LLC
818 Knights Cross Dr, Suite 5104
San Antonio, TX 78258
(Studio location; opening October 17, 2026.)

Email: admin@hollis.health
Phone: (210) 891-9005

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These Terms of Service were last updated on September 30, 2026.