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Cancellation and Refund Policy

Effective Date: March 4, 2026

This Cancellation and Refund Policy ("Policy") describes the general rules that apply to membership cancellation, renewal cancellation, pauses, early termination, and refunds for Hollis Health memberships.

This Policy must be read together with your signed Membership Agreement and any applicable addendum, including any pre-opening or facility-specific addendum. If there is a conflict between this Policy and your signed Membership Agreement on an individualized point such as your monthly rate, contract term, or included services, the signed Membership Agreement controls for that point.

Nothing in this Policy waives any non-waivable rights you may have under applicable consumer protection law, including any rights that may apply under Texas health-spa law where applicable.

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1. General Cancellation Framework

1.1 Signed Documents Control the Commercial Details. Your signed Membership Agreement controls:

• your selected term;
• your contracted rate;
• whether auto-renewal applies;
• any approved pause rights;
• any add-on or separately billed services; and
• any pre-opening or facility-specific disclosures.

1.2 No Cancellation by Silence or Non-Payment. You may not cancel by simply stopping payment or ceasing to use the Services. Non-payment may result in suspension, collections activity, or early termination consequences under your signed Membership Agreement and applicable law.

1.3 Written Notice Required. Unless a signed agreement or applicable law provides a different method, cancellation notices must be submitted in writing to legal@hollis.health or by certified mail to the address listed in Section 9.

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2. Month-to-Month and Renewal Cancellation

If your membership is on a month-to-month basis, or if your fixed term has expired and your membership has rolled into a renewal period, you may cancel in accordance with your signed Membership Agreement. Unless the signed agreement states otherwise, a minimum of thirty (30) days' written notice is generally required.

Cancellation typically becomes effective at the end of the applicable notice period or billing period, as stated in the signed agreement.

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3. Fixed-Term Memberships and Early Termination

3.1 Fixed-Term Economics. Hollis Health may offer discounted pricing in exchange for a fixed minimum commitment period. If you elect a discounted fixed term, Hollis Health allocates onboarding, scheduling, staffing, and program-planning resources in reliance on that commitment.

3.2 Early Termination by Member. If you end a fixed-term membership early for convenience, you may be responsible for the early termination obligations stated in your signed Membership Agreement, subject to any non-waivable legal rights that apply.

3.3 Early Termination Formula. Unless your signed Membership Agreement states a more favorable formula, the early termination amount is generally based on the unpaid remaining installments under your contracted term, calculated using the contracted monthly rate you agreed to in writing rather than an inflated replacement rate.

3.4 Why the Formula Exists. The early termination structure is intended to protect Hollis Health from the revenue loss associated with discounted term pricing, reserved capacity, staffing, and other reliance costs. It is not intended to waive non-waivable rights or to impose unlawful penalties.

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4. Cancellations Without an Early Termination Charge

Where required by applicable law or your signed Membership Agreement, Hollis Health will honor cancellations without an early termination charge in circumstances such as:

• a valid and documented statutory rescission right;
• death;
• qualifying disability or medical inability to use the covered services;
• qualifying relocation where a law or signed agreement provides that right;
• a pre-opening refund right under an applicable addendum or law;
• termination by Hollis Health without cause where a refund obligation applies.

Supporting documentation may be required where allowed by law.

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5. Pre-Opening Memberships and Facility Status

If you enroll before a facility is open to members, or before the specific services in your package are available, your signed Membership Agreement or a separate pre-opening addendum will control:

• the anticipated opening or availability date;
• any outside date;
• any rights to cancel or obtain a refund if opening is delayed or does not occur; and
• any services that begin before physical facility access starts.

This Policy does not independently state those facts because they may vary by program launch, location, and date of sale.

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6. Pauses

If your signed Membership Agreement permits a pause, the signed agreement controls the length, frequency, notice requirement, billing effect, and term-extension effect of the pause.

Unless the signed agreement states otherwise, a pause:

• suspends access to the affected services for the pause period;
• does not erase outstanding charges already incurred; and
• may extend the contract end date by the duration of the approved pause.

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7. Refund Rules

7.1 General Rule. Amounts paid for services already rendered, supplements already shipped, completed onboarding work, or third-party charges already incurred are generally non-refundable unless required otherwise by law or by the signed Membership Agreement.

7.2 Pro-Rata Refunds. If a refund is owed for an unused prepaid portion of a billing period, Hollis Health may calculate the refund on a pro-rata basis using the contracted rate actually paid for that period.

7.3 Third-Party Charges. Amounts billed directly by independent clinicians, laboratories, imaging providers, pharmacies, or other third parties are governed by the applicable third party's own policies and are not refunded by Hollis Health unless Hollis Health collected the money directly and separately agreed in writing to refund it.

7.4 Method of Refund. Refunds, if owed, will generally be issued to the original payment method or by another commercially reasonable method selected by Hollis Health.

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8. Disputes

If you believe Hollis Health has applied this Policy incorrectly, contact us first at legal@hollis.health so that we can review the file, your signed documents, and the underlying billing history.

Disputes relating to this Policy are subject to the dispute resolution provisions in the governing Terms of Service and signed Membership Agreement, except to the extent prohibited by law.

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9. Contact Information

Cancellation notices and refund-related questions should be sent to:

Hollis Health LLC
Attn: Member Services
691 S Seguin
New Braunfels, TX 78130
(Current administrative office; not a representation that member services are provided at this address.)

Email: legal@hollis.health
Phone: (210) 891-9005

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This Cancellation and Refund Policy was last updated on March 24, 2026.

DRAFT - FOR ATTORNEY REVIEW. NOT FOR PUBLIC DISTRIBUTION UNTIL ATTORNEY APPROVAL.